Real results from real retail businesses

Bridge City operated 3 locations using Square Point of Sale and a separate Squarespace ecommerce platform. They needed to unify their inventory and accelerate growth with centralized inventory and text to purchase campaigns.

We designed and deployed a custom point of sales solution using Shopify and connected all their store inventory systems to their ecommerce platform. We also deployed text to purchase programs to accelerate sales and subscriptions on their ecommerce site.

Revenue grew 38% YoY in the 12 months post-integration. Manual reconciliation was eliminated, saving 20+ hours per week. text revenue attributed to omnichannel flows grew from $0 to $180K in the first 6 months.

Harlow had scaled to $4M ARR but was drowning in manual operations. Their team spent 20+ hours a week reconciling inventory between Shopify and their accounting system, and their email marketing had no behavioral triggers beyond basic abandoned cart.

We built a real-time Shopify-to-NetSuite sync covering orders, inventory, customers, and refunds. Simultaneously, we rebuilt their Klaviyo flows from scratch — 14 automated sequences covering every stage of the customer lifecycle, all informed by unified purchase data.

Operational overhead dropped by 20 hours per week immediately after launch. Klaviyo-attributed revenue increased 3.2x in 90 days. Overall conversion rate improved 22% after rebuilding the checkout flow and post-purchase experience.

Crestfield's loyalty program was store-only — online customers couldn't earn or redeem points, and in-store staff had no visibility into a customer's online history. Their best customers were falling through the cracks at every transition.

We rebuilt Crestfield's loyalty infrastructure using Yotpo Loyalty, integrated with Shopify POS across all 8 locations and their online store. Every customer transaction — online or in-store — now feeds into a single loyalty profile accessible at any register.

Customer LTV increased 2.1x within 9 months. 65% of active customers enrolled in the unified program within 60 days. Repeat purchase rate grew from 18% to 29% year over year.